Support Options
We are here to help if you need assistance while using our products. The following is a detailed list of current support options for CoreSSH products. If you have any questions regarding options please contact support@coressh.com.
Standard & Trial Support - Free
Free email support is available to all users. Questions are answered on a first-come-first-serve basis. The following online resources are available at any time:
Priority Support
Priority support is included with the professional and enterprise editions. Priority support emails are given priority over any standard support questions. Responses to priority support inquiries are typically sent within one business day.
Priority Support includes:
- Unlimited priority email support covering licensing, installation, debugging, protocol issues, environmental issues, and general use of the product.
- Access to additional documentation.
- Detailed log analysis.
- Limited solution integration assistance.
In order to receive the best service for priority support, please fill in the online support form. This will assign you an issue number, allowing your support requests to be tracked resulting in a faster response.