Sales FAQs

We accept all major credit cards including Visa, MasterCard and American Express. We also accept ACH/Wire and Checks. Please contact our Sales Team at sales@coressh.com with any questions.

Please email your Purchase Order to sales@coressh.com and include the following information:

• Bill To information:
  Name, Company, Email, Billing Address, Phone Number, Fax Number
• Ship To information (cannot be a PO Box):
  Name, Company, Email, Shipping Address, Phone Number, Fax Number
• Requestors contact information (if different):
  Name, Company, Email, Address, Phone Number, Fax Number
• A Purchase Order Number that CoreSSH can refer to when we send your Accounts Payable department an invoice for payment.
• Product Part Number & Product Name (this can be located online at www.coressh.com/order)
• Quantity Desired
• Product Price (this can be located online at www.coressh.com/order or from the Price Quote provided by our Sales Team
• Additional Purchasing Information If you are renewing a subscription or an annual maintenance Contract, please reference the Contract number on the Purchase Order to expedite the order.
• Shipping/handling: All CoreSSH products are delivered electronically. All Purchase Orders received before 4 PM EST will be processed the same day received during normal business hours, Monday-Friday 9 AM to 4 PM EST, excluding holidays.

All payments to CoreSSH are by default due upon receipt. Please contact our Sales Team at sales@coressh.com for additional questions regarding payment terms. With a company Purchase Order, we generally offer Net 30 payment terms.

Please remit payment to:
CoreSSH inc.
PO Box 2428
Chapel Hill, NC 27515

CoreSSH's Federal Tax ID Number is: 99-4651147

Yes, we are in compliance with Section 508.

Our contact information can be found at www.coressh.com/company/contact.

For multiple licenses and discount options, please communicate with our Sales Team at sales@coressh.com.

No, we do not offer special government pricing.

All of our products come with free lifetime standard support which is offered via email on a first-come, first-serve basis. Standard level support is available during your evaluation period, as well as after you purchase a license. Just fill out a Support Submission Form and one of our technical support team members will contact you in the order in which your request was received. This form is located at www.coressh.com/support/submit. Customers can also search our Online Knowledge Base which includes hundreds of commonly asked questions and their answers explained in a simple, straightforward manner in a fully searchable and easy-to-use format.

Yes, absolutely. Our free email support is available to anyone evaluating or working with our products. For information about receiving technical support go to: www.coressh.com/support.

Due to the copyright nature of our software, we do not accept any returns or exchanges after a product has been purchased and activated. However, we offer fully-functional trial versions for all of our products. The trial versions allow you to fully evaluate the software for a 30-day period. We encourage developers to fully evaluate the software prior to purchasing.

Please contact our Licensing Team via email at licensing@coressh.com to obtain your license information.

In your request, please include the following information:

• Name
• Email address
• Company
• Address
• Phone number
• Name of the product and version number

To expedite your request, please provide as many details concerning the original order as possible, preferably:

• Purchase date
• Name of the person who the license is registered under
• Name of the original credit card holder
• Company that the product was registered to
• Email address(s) provided during the original purchase
• Confirmation number

The CoreSSH Download Archive contains the prior version of each product. For older versions that may not be available in the archive, please contact our Support Team at support@coressh.com

Please ensure that the title and version of the software that you are attempting to install matches the one listed on the license key description, as this error normally occurs when the license key does not match the installation file. If problems persist, please email our support team at: support@coressh.com. Please include in your email a screenshot of the error that you are receiving to expedite the resolution of your request.

All of our product installations are clearly marked with the full version and build number on the first screen of the installation program. Additionally, the version number can be found in the bottom-right of the web interface after logging in.

Please report all problems with the software directly on our Support Submission Form located at www.coressh.com/support/submit. If there is a defect in our software, we will provide you with a solution to the problem.

We currently do not provide source code for our products.

Our fully-functional trial editions allow you to evaluate the software for 30 days.

Please contact our support team through the Support Submission Form located at www.coressh.com/support/submit for more information on extending the trial edition of the software.

The credit card transaction will appear on your bill as "Core SSH, Inc.".

You do not have to purchase an upgrade for your license, although we recommend that you do so in order to gain access to the most current version of the product. Support for previous versions of our software is limited and any bug fixes or improvements will always be implemented in the current version.